PRIVACY POLICY

Effective Date: May 12, 2026

Thank you for visiting the website of The Gigi Srour Team ("Company," "we," "our," or "us"). Your privacy is important to us.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, submit information through forms, schedule consultations, communicate with us, or otherwise interact with our services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect information you voluntarily provide, including:

Name

Email address

Phone number

Property address

Property details

Financial qualification information

Appointment information

Communication preferences

Any information submitted through forms, consultations, calls, emails, text messages, or other communications

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address

Browser type

Device type

Operating system

Referring website

Pages viewed

Website interactions

Time spent on pages

Click activity

Geographic location data (general)

Website usage statistics

This information helps us improve website performance, marketing effectiveness, and user experience.

1.3 Cookies & Tracking Technologies

We may utilize:

Cookies

Tracking pixels

Analytics technologies

CRM tracking tools

Conversion tracking systems

Meta Pixel

Google Analytics

Google Tag Manager

Advertising platform technologies

These technologies help us:

Measure advertising effectiveness

Improve website functionality

Analyze visitor behavior

Optimize user experience

Build custom audiences

Retarget website visitors with relevant advertisements

You may disable cookies through your browser settings; however, certain website features may not function properly.

2. How We Use Your Information

2.1 Service Delivery

We may use your information to:

Respond to inquiries

Schedule consultations

Deliver requested services

Provide property information

Coordinate pre-sale planning

Facilitate communications

Connect you with appropriate service providers

2.2 Marketing & Communications

We may communicate with you regarding:

Real estate opportunities

Property updates

Market information

Strategy consultations

Educational resources

Promotional offers

Follow-up communications

Communication methods may include:

Phone calls

SMS/text messages

Emails

Automated follow-up communications

Voicemail messages

Message frequency may vary.

Message and data rates may apply.

Consent to receive communications is not a condition of purchasing any goods or services.

You may opt out at any time by:

Replying STOP to SMS messages

Clicking unsubscribe in marketing emails

Contacting us directly

2.3 SMS Messaging & Mobile Communications

By providing your mobile phone number through our website, forms, advertisements, appointment scheduling systems, consultations, or other communication channels, you expressly consent to receive text messages from The Gigi Srour Team regarding:

Appointment reminders

Consultation scheduling

Property updates

Real estate opportunities

Service notifications

Customer support

Follow-up communications

Marketing and promotional messages

Message frequency may vary.

Message and data rates may apply.

Consent to receive text messages is not a condition of purchase.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us directly.

Your consent records and communication preferences may be retained for compliance and recordkeeping purposes.

2.4 Analytics & Advertising

We may use collected information to:

Analyze website traffic

Improve marketing campaigns

Measure advertising performance

Optimize website functionality

Build custom audiences

Create lookalike audiences

Improve user experience

This may include the use of:

Meta/Facebook

Instagram

Google

YouTube

LinkedIn

Other advertising and analytics providers

2.5 Legal Compliance

We may disclose information when reasonably necessary to:

Comply with legal obligations

Respond to lawful requests

Enforce our agreements

Protect our rights

Prevent fraud

Protect public safety

Defend legal claims

3. Information Sharing

We do not sell your personal information.

We may share information with trusted third parties that assist in operating our business, including:

CRM providers

Marketing platforms

Automation platforms

Analytics providers

Scheduling software

Communication providers

Customer support providers

Licensed service providers

Affiliated business partners

Information is only shared to the extent necessary to provide requested services.

All service providers are expected to maintain reasonable confidentiality and security safeguards.

3.1 SMS Consent Protection

SMS consent is not shared with third parties or affiliates for marketing purposes.

Mobile information, text messaging originator opt-in data, consent records, and related personal information will not be sold, rented, transferred, disclosed, or shared with third parties for their own marketing or promotional purposes.

Information may only be shared with vendors and service providers that assist us in delivering messaging services, CRM functionality, customer support, communications, and business operations.

4. Financial & Investment Disclaimer

This website may reference:

1031 Exchanges

Delaware Statutory Trusts (DSTs)

Passive income strategies

Tax strategies

Real estate investment opportunities

Nothing on this website constitutes:

Investment advice

Tax advice

Legal advice

Accounting advice

Financial planning advice

Users should consult qualified professionals before making financial, investment, legal, tax, or real estate decisions.

Certain investment opportunities may only be available to accredited investors.

Consultations involving investment-related topics may involve coordination with appropriately licensed third-party professionals.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from:

Unauthorized access

Misuse

Loss

Disclosure

Alteration

Destruction

However, no method of electronic transmission, website, database, wireless network, email platform, or storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

5.1 Security of Communications

Users acknowledge that communications transmitted through the Internet, email systems, text messaging platforms, and telecommunications networks may not always be secure.

By communicating electronically with us, you accept these inherent risks.

6. Data Retention

We retain information only as long as reasonably necessary to:

Provide requested services

Maintain business records

Comply with legal obligations

Resolve disputes

Enforce agreements

Support operational needs

When information is no longer necessary, it may be securely deleted, anonymized, or destroyed.

6.1 Communication Record Retention

We may retain:

SMS records

Email records

Call logs

Appointment records

Consent records

Form submissions

for compliance, dispute resolution, quality assurance, operational, and legal purposes.

7. Third-Party Websites

This website may contain links to third-party websites or services.

We are not responsible for:

Third-party content

Privacy practices

Security practices

Data collection activities

Accuracy of information

Users should review the privacy policies of third-party websites before providing information.

8. Children's Privacy

Our website and services are intended only for individuals who are at least eighteen (18) years old.

We do not knowingly collect personal information from minors.

If we become aware that information has been collected from a minor, we will take reasonable steps to remove such information.

9. California Privacy Rights

California residents may have rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

These rights may include:

Accessing personal information

Correcting inaccurate information

Requesting deletion of personal information

Understanding how personal information is used

Exercising applicable privacy rights

Privacy requests may be submitted using the contact information below.

9.1 Do Not Sell or Share Disclosure

The Gigi Srour Team does not sell personal information as defined under applicable California privacy laws.

We do not sell, rent, trade, or share personal information with third parties for monetary compensation.

SMS consent is not shared with third parties or affiliates for marketing purposes.

10. Fair Housing Commitment

The Gigi Srour Team fully supports Equal Housing Opportunity and complies with all applicable federal, state, and local Fair Housing laws.

We do not discriminate based upon:

Race

Color

Religion

Sex

Disability

Familial status

National origin

Sexual orientation

Gender identity

Any legally protected classification

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised Effective Date.

Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Information

The Gigi Srour Team
Compass Real Estate

Support Email: [email protected]

Phone: (925) 800-9040

Business Hours:
Monday–Friday
9:00 AM – 5:00 PM Pacific Time

For privacy-related requests, please include "Privacy Request" in the subject line.

Equal Housing Opportunity.

Investment-related inquiries may involve coordination with appropriately licensed third-party professionals, including Mirador Capital Partners.

SMS consent is not shared with third parties or affiliates for marketing purposes.